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Troubleshooting Tips for a Non-Functional Electronic Door Lock

The development of technology is what drives humanity forward. It makes it easier for us to do our everyday tasks without spending extra time and energy. These devices also make our lives more convenient and comfortable.

For example, if you install an electronic smart door lock in your home, you automatically forget about the possibility of losing your keys or locking yourself inside the house. You won't have to rush home if one of your family members forgets the door key. Using this type of lock has more advantages than disadvantages. However, what do you do in a situation where your electronic door lock is not working?

So that you don't feel like technology is your biggest enemy, we've prepared tips for keyless entry door lock troubleshooting. Read them below to learn what to do in this situation.

Check the Battery Status

The battery is the first thing to check when your electronic keypad door lock is not working. If it is discharged, the lock will not work. The battery life usually depends on the lock model and the time of its use, but it usually ranges from 6 to 9 months. Most models have a notification system that responds with low battery power. It can be a notification to your phone or an indicator on the device itself.
If you are worried that the battery will run out at the most unexpected moment, we recommend replacing it every six months. In this case, you will be sure to exclude the low battery problem.
electronic keypad door lock is not working
electronic keypad door lock is not working

Clean the Lock

Another common issue that can cause an electronic lock to malfunction is the buildup of dust and dirt on the sensors. When this happens, the lock might not recognize your PIN or fingerprint. Luckily, a good cleaning routine can often resolve the problem.
That said, not all cleaning methods are safe for your lock. For example, avoid using harsh chemicals or spraying cleaner directly onto the lock. Instead, use a damp cloth with a little mild detergent and gently wipe the surface.
So, if the battery is fully charged but your door code lock still isn’t opening, a simple cleaning may resolve the issue. Plus, regular maintenance can help prevent problems like this in the future and keep your lock working smoothly for longer.
door code lock still isn’t opening
door code lock still isn’t opening

Reset the Lock

If your push button code door lock isn’t working, try resetting it to factory settings. Sometimes, a reset can fix software glitches or errors in the system. You can do this by following the instructions in your manual, which usually involves pressing a sequence of buttons.
However, keep in mind that this step will erase any saved codes or settings. Once reset, you’ll need to reprogram your codes, so it’s a good idea to have your manual on hand.
If the reset doesn’t work or you’re not sure how to do it, it’s best to contact professional locksmiths. They can handle the task for you and check for any underlying issues, like faulty wiring or malfunctioning parts.
push button code door lock isn’t working
push button code door lock isn’t working

Summing Up

Overall, the tips outlined above are simple and can be applied by anyone. However, the most important thing to remember is that if you cannot solve the problem of an electronic lock malfunction, you can always seek professional help. Sure Lock & Key is a company of highly qualified technicians. We are happy to help you deal with your electronic lock. Don't hesitate to call us!

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